Terms of Service

Website: www.grove613.ca

Business Name: The Grove
Location: Ottawa, Ontario, Canada

1. Agreeing to These Terms

By visiting our website or booking our studio, you agree to follow these Terms of Service. If you don’t agree, please stop using our services.

2. Studio Bookings

• All bookings must be confirmed online or by email.
• Deposits may be required; final payment is due before or on arrival.
• Cancellations more than 30 days in advance may receive a credit. Within 30 days, deposits may be retained.
• Rescheduling is allowed if space is available and may include a small fee.
• Refunds follow Ontario’s Consumer Protection Act.

3. Studio Rules

• Use the studio for photography, video, or workshops only.
• Setup, cleanup, and teardown are the renter’s responsibility.
• No smoking, open flames, or illegal activities.
• Damage to equipment or property will be billed to the renter.

4. Liability and Insurance

• Renters are responsible for personal injuries or loss of property.
• The Grove is not liable for accidents, theft, or misuse of studio space.
• Commercial productions are advised to have liability insurance.

5. Intellectual Property

All website content and materials are owned by The Grove and cannot be used without permission.

6. Privacy and Cybersecurity

• We protect your data according to PIPEDA and CASL.
• Personal information is stored securely with encryption.
• We will notify you if a data breach occurs.

7. Governing Law

These Terms are governed by Ontario and Canadian law.

8. Contact

Email: thegrove78@gmail.com
Website: www.grove613.ca

Privacy Policy

This policy applies to all visitors and clients of www.grove613.ca.

1. Your Privacy Matters

We comply with Canadian privacy laws like PIPEDA, CASL, and Ontario privacy legislation.

2. Information We Collect

• Personal details: name, email, phone, business name.
• Booking and payment info.
• Website usage info: IP, device, pages visited.
• Cookies and analytics for website improvement.

3. Why We Collect It

• Manage bookings and communicate with you.
• Process payments safely.
• Improve website performance.
• Send marketing only with consent.
• Protect against fraud and cyber threats.

4. Consent

By using our website, you agree to this policy. Withdraw consent anytime via email.

5. Protecting Your Data

• SSL/TLS encryption
• Password-protected systems
• Secure hosting in Canada
• Breach notifications as required

6. Retention

We keep your data only as long as needed or required by law, then delete it securely. Example: booking details are retained for one year after the session.

7. Third Parties

We may share info with service providers like payment processors. All must follow Canadian privacy standards.

8. Your Rights

• Access or correct your information.
• Request deletion, where legal.
• Opt-out of marketing emails.
• File a complaint with the Privacy Commissioner of Canada if needed.

9. Updates

Privacy policy changes will be posted with the new effective date. We review policies at least annually.

10. Contact

Email: thegrove78@gmail.com
Website: www.grove613.ca

Frequently Asked Questions

Find quick answers about booking, cancellations, and studio use: