Refund and Returns Policy

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Overview

At Strast Media, we are committed to ensuring our customers are satisfied with their purchases. While we strive to provide high-quality products, we understand that returns may sometimes be necessary. Our refund and return policy is designed to be fair and flexible, with requests handled on a case-by-case basis.

If you are unsatisfied with your purchase, you have 30 days from receiving your order to request a return. Refunds and returns are subject to approval based on item condition and eligibility. Please review the details below to understand our return process, exclusions, and guidelines.

Non Returnable Items

Gift cards
Downloadable software products
Some health and personal care items (Such as water bottles, bathing suits)

To complete your return, we require a receipt or proof of purchase.

Refund Policy

Refund & Return Policy

At Strast Media, we prioritize our community’s satisfaction and work hard to ensure you’re happy with your purchase. If you’re not fully satisfied, we accept returns and offer refunds on a case-by-case basis.

Return Eligibility

You have 30 days from receiving your order to request a return.
Returns are accepted only if the item is in original condition—unworn, unwashed, with tags and SKU information intact. If these identifiers are missing, contact us for assistance.
Final sale items are not eligible for return.
We cannot accept returns if the item shows signs of damage, wear, or contamination, including:
- Pet or human hair
- Stains (e.g., deodorant, makeup)
- Odors (e.g., smoke, body odor)
- General wear and tear

Faulty or Incorrect Items

If you receive a damaged or incorrect item, contact us at thegrove78@gmail.com to arrange a prepaid return label and a replacement or refund.

Refund Process

Refunds are issued to the original payment method or as store credit.
Processing time: 1-5 business days after the return is received. Refunds may take 3-5 business days to appear on your statement.
In special cases, returns outside the policy may incur a 25% restocking fee.

Exchanges

We do not offer exchanges at this time.

Promotional Items

Promotional items can be returned for a refund or store credit equal to the purchase price, but we do not offer direct exchanges.

Order Cancellations & Changes

Orders cannot be canceled or modified once placed due to our fast processing system.
If you need to return an item after receiving it, email thegrove78@gmail.com to initiate the return process.

Important Note

We are not responsible for stolen packages. If your package is stolen, please contact the carrier directly.